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142 Middle Street
Lowell, MA 01852

(978) 458-0001

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  • How do I view current availability?
    You can access our current availability through our search site ( Our apartment search site showcases each community availability, square footage range, price range, and bedroom/bathroom layouts.
  • What is the application process like?
    After you’ve found an available apartment with a move-in date that works for you, you’ll be able to apply directly online. The application includes sections for personal, financial, and employment information. Once the entire application has been completed, along with supporting documentation uploaded and deposit paid, you’ll be able to submit your application online and the application will be sent to our team for review! To successfully submit an application, a deposit fee is required (an application fee is also required for certain communities). If you do not finish your application in one sitting, you may log in at a later time to complete it or to review it after you have submitted. Please note that until a deposit is submitted, the apartment will be left on the market for rental.
  • What are my options for touring an apartment?
    For each of our communities, you can request more information or a tour through their community's dedicated “Contact” page. Some of our communities also include virtual tours for you to explore 360 floor plans online!
  • What are my lease options?
    Although our standard lease option is one (1) year, we also provide short-term lease options. When applying online, the property website will allow you the flexibility of choosing a lease term that works for you and the pricing will adjust accordingly.
  • What are the requirements for renting an apartment with Heritage Properties?
    Heritage Properties requires a tenant screening of a credit and criminal background check as well as verification of income. Proof of Income: Heritage Properties accepts the most recent months’ worth of pay stubs, or if pay stubs are not available, an offer letter of employment. Rent to income ratio cannot exceed 30% of gross income.
  • Does Heritage Properties have a pet policy?
    As all our communities have their own separate pet policy, we do not have a company-wide pet policy. Please refer to the individual community websites for their community-specific pet policy.
  • When is rent due and how do I pay rent?
    Rent is due on the 1st of the month. Only online payments are accepted for rental payments, which can be completed by visiting your community’s Resident Portal online.
  • How do I sign my lease?
    Once your application is approved, you will receive a notification that your lease is ready to be signed electronically. Through your community’s Resident Portal, you will be guided through account set-up and then be able to sign your lease online as well as upload supporting documentation.
  • How do I submit a maintenance request?
    Maintenance requests can be made online through your Resident Portal. You can also register for an account and reset your password through the Resident Portal.
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